Terms & Conditions

Wholesale Trade Only

• All accounts must have a city or county privilege license and have a state certificate to operate as a retailer, wholesaler, or manufacturer.

Orders

• For FURNITURE, the minimum order is $800.
• For ACCESSORIES, GLASSWARE, & TABLETOP, the minimum opening order is $300.
• Back Orders less than $50 will be automatically cancelled.
• All changes to open orders should be submitted in writing.
• All customers must supply Soleil de Provence with a state sales tax number.

Pricing

• Prices are subject to change without notice.
• All prices are F.O.B. Watsonville, CA.
• The wholesale prices listed in our website apply to retailers only.

Payment Terms

• Prepayment of opening orders is required. We accept payment by credit card (Visa, MasterCard and American Express) or company check. Using a credit card will expedite your shipment. If prepaying by check, allow two weeks for check clearance. We do not accept C.O.D. shipments.
• Once credit card information is given, Soleil de Provence retains that information on file. This payment method will be used to fill any back orders or future orders, without prior notification of charge at time of shipment. If a change in payment type is requested, it must be made prior to shipping.
• Prepayments must include freight charge.
• A $20 fee will be charged for all returned checks.
• A $15 fee will be charged for payments by wire transfer.
• For Net 30 terms, please submit complete trade and bank references. Upon approval, terms will be established for reorders.

Shipping

• All orders are shipped F.O.B. Watsonville, CA.
• Normal delivery time is between 4-10 days.
• Special routing information must be specified or Soleil de Provence will ship at own discretion. Special handling requests are subject to extra charge.
• Due to the nature of our products, some items will be shipped in oversized cartons, which may result in higher freight costs.
• Soleil de Provence will not be responsible for additional charges incurred for inside deliveries.

Cancellations

• Cancellation should be requested at least five business days before your requested ship date. Please submit cancellation requests in written form via email or fax.

Late Payments

• Late charges of 1.5% per month will be charged to all past due accounts.
• Customer agrees to pay all collection costs and attorney fees.

Returns / Claims

• Most Soleil de Provence products are handcrafted. There may be some slight variation in color, texture, and finish. These are not considered flaws.
• Please examine your order upon arrival for any discrepancies. Any shipping damage or loss must be claimed by consignee with carrier. All other claims must be submitted to Customer Service within five (5) days of receipt.
• ALL FREIGHT CLAIMS WILL BE DENIED, UNLESS DAMAGES ARE NOTED ON THE BILL OF LADING.
• No returns will be accepted without Soleil de Provence’s return authorization (RA) number. All cartons must be identified with this number. Returns must be received in their original condition at our Watsonville, CA location.
• Returns may be subject to a 20% handling or restocking fee.
• Unauthorized returns will be charged a 20% restocking fee and all freight charges.
• All cancellations will only be accepted prior to shipment of goods.
• No Credits can be taken without the written consent of Soleil de Provence.